A counsellor is a trained, objective professional with whom you can build a therapeutic and trusting relationship. They are trained to offer talk-based therapy.
The counsellor helps you to address your problems in a positive way by helping you to clarify the issues, explore options, develop strategies and increase self-awareness. For some people, just the process of telling their story to a counsellor, and being listened to, is helpful.
Counselling provides confidential support. This means that everything you discuss with the counsellor is private, between you and the counsellor. The exception is when a counsellor has a duty of care to report something that threatens your wellbeing or the wellbeing of others. This legal requirement will be explained to you in your first counselling session.
There are many different types of counselling, so the approaches that counsellors use can vary.